Enclosed is the most recent Service Soulutions card. These cards are carried by our service technicians and given to customers as a referral for service related work. Participants were selected based upon the results of furnace sales and water heater ratio during the past six months.

We thank you for your continued support and look forward to sharing in an outstanding 2005 heating season. I especially want to thank you, Town & Country Heating and Cooling for your hard work on Chateau Drive project and the 2005 Moratorium projects. You Rock! We value your experience of the "reasons why they won't buy!"

The Clark County Consumer Services Team…
Kristen Brown, Roger Binns, Tessie Hall, Lisa Preble---North West Natural

RE; Home and Garden Idea Fair

Dear Town & Country Heating and Cooling,

We just wanted to take this opportunity to thank you for your participation in this years Home and Garden Idea Fair, and more specifically, in the Home technology area. We believe that this year's fair was very successful, and your participation was a key ingredient to that success. We hope you found this outreach opportunity a worthwhile experience as well.

Thanks again from all of us at Energy Services. We look forward to working with you in the future.

Sincerely Bruce Carter, Clark Public Utilities

Town and Country Heating is the best company I have ever worked with. I have recommended them to family and friends,
Thanks

Karen Ellison

I didn't see many written customer surveys for Town and Country, but I'm glad I didn't base my decision on that alone. Town and Country did a fantastic job from start to finish and I would strongly recommend them. Town & Country Heating and Cooling was very informative, professional and a pleasure to do business with, thanks.

Tim Ball